Perhaps you’ve noticed? After an order is placed, a quick online survey is available for you to take and submit your comments. But did you realize that we really read each and every comment every week? We care about your answers and, in fact, many of the suggestions we have received have actually been implemented.
Everyone has a different experience when they place an online order – on any website. For our website, since we offer thousands of items with many options for each product, the ability to customize creates a unique shopping experience depending on the choices made and the manner in which one navigates.
We love to hear your personal experiences and we truly are dedicated to understanding the positives and negatives. Of course, we want everyone’s experience to be as positive as possible so we are always working on achieving the easiest and most positive work flow at all times.
Some of the questions we ask on the survey include:
How our website experience compares to other websites you might have visited. How ofter you visit our website and how you heard about us? How you would rank your visit to our website? How easy it was to find the items you were looking for? Did you encounter any problems ordering? And what you would recommend we improve or change?
We get many replies every week and some offer very specific suggestions and comments. We review each of these comments with our Process Improvement Committee and refer back to the order the client placed to truly understand what was ordered and how the comment or suggestion came about. Some of the customer suggested changes we have recently implemented was to add more Online Previews to our products and also adding creating a Studio Rewards program as we saw many comments from regular customers who wanted to participate in a rewards program to reward their loyalty.
So, in other words, We Hear You! And we want to hear more from you! Always feel free to send us a note through our Contact Us section on our website and either I or one of our caring customer service staff members will gladly reach out to you to see how we can be of service.
Tags: comments, complaints, compliments, suggestions, survey